For the past 4+ years, I’ve been designing shipping experiences for FedEx’s enterprise platform, used daily across 2,000+ retail locations.
The highlights:
🌎 International Shipping – Simplified compliance-heavy workflows, reducing errors and customs delays.
📦 Hold at Location – Designed validation systems to ensure shipments routed to appropriate locations, supporting network expansion.
🤝 Package Release – Streamlined in-store pickup to reduce customer friction, strengthen package security, and increase efficiency.
📱 On-the-Go Shipping Tools – Adapted core shipping features for tablets so employees could assist customers beyond the counter.
📍 SenseAware ID – Enhanced real-time tracking visibility and device statuses for shipments.
🔒 Every project has a story. This one’s better shared directly (and because NDA keeps me from posting it publicly). Interested? Let’s talk!